General Terms and Conditions (B2B SaaS)

1. Scope and Contracting Party

These terms apply only to customers acting for business or professional purposes. They do not apply to consumers.

The contracting party and service provider is:

Cat & Mouse Software Limited

Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Hong Kong

Any conflicting or additional customer terms apply only if Cat & Mouse Software Limited expressly accepts them in writing.

2. Service Description and Changes

Cat & Mouse Software Limited provides access to the SaaS product features described in the applicable order form, proposal, statement of work, or other commercial agreement.

We may update the service for security, performance, legal, or functional reasons, provided that the core agreed purpose of the service is not materially reduced during the applicable contract term.

3. Customer Obligations and Acceptable Use

Customers must use the service lawfully, keep credentials confidential, and take reasonable steps to prevent unauthorized access.

Customers are responsible for the legality of data they upload or otherwise provide and for obtaining all permissions required for its processing.

Reverse engineering, unauthorized security testing, interference with the service, and other unlawful or abusive use are prohibited except to the extent a restriction is unenforceable under applicable law.

4. Fees, Invoicing, and Taxes

Fees, billing periods, payment terms, currencies, and applicable taxes are defined in the relevant commercial agreement. Unless that agreement states otherwise, quoted amounts exclude taxes, duties, and similar government charges.

Invoices are payable within the agreed payment period. Overdue amounts may accrue interest and reasonable recovery costs to the extent permitted by applicable law.

5. Term and Termination

The contract term and renewal model are defined in the applicable commercial agreement. Either party may terminate for material breach if the breach is not remedied within an agreed or reasonable cure period, or immediately where the breach cannot be remedied or applicable law permits immediate termination.

When the agreement ends, access to the service ends and customer data is handled in accordance with the applicable agreement, data processing agreement, and legal obligations.

6. Availability and Support

Availability commitments and support response times are governed by an applicable service-level agreement, if one has been agreed.

Planned maintenance, urgent security work, customer-controlled systems, and events outside our reasonable control may affect availability.

7. Intellectual Property

Cat & Mouse Software Limited and its licensors retain all rights, title, and interest in Tender Intelligence Platform, the SaaS platform, software, documentation, and related materials.

During the contract term, customers receive a limited, non-exclusive, non-transferable right to access and use the service within the agreed scope. No ownership rights are transferred to the customer.

Customers retain their rights in customer data. Customers authorize us and our subprocessors to process that data only as necessary to provide, secure, and support the agreed service and to comply with law.

8. Confidentiality

Each party must protect the other party’s confidential information, use it only to perform or receive the service, and disclose it only to personnel and service providers who need it and are bound by appropriate confidentiality obligations.

These duties continue after termination for as long as the information remains confidential.

9. Data Protection

Each party must comply with the data protection laws applicable to its role, including the Hong Kong Personal Data (Privacy) Ordinance and, where applicable, the GDPR.

Where Cat & Mouse Software Limited processes personal data on a customer’s behalf, the parties will enter into an applicable data processing agreement. That agreement governs processing instructions, confidentiality, security, subprocessors, assistance, deletion or return, audit rights, and international-transfer safeguards.

10. Warranties and Liability

Each party warrants that it has authority to enter into the applicable agreement.

Except for warranties expressly stated in an agreement and to the fullest extent permitted by law, the service is provided without implied warranties. We do not warrant that the service will be uninterrupted or error-free.

Neither party excludes or limits liability where doing so is prohibited by law, including liability for fraud or fraudulent misrepresentation.

Subject to the preceding paragraph and any different limit in the applicable commercial agreement, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, or loss of anticipated savings. Any aggregate liability cap is the cap stated in the applicable commercial agreement.

11. Governing Law and Courts

These terms and any non-contractual obligations arising from or connected with them are governed by the laws of Hong Kong, excluding its conflict-of-law rules.

The courts of Hong Kong have exclusive jurisdiction over disputes arising from or connected with these terms, unless the applicable commercial agreement provides for another dispute-resolution mechanism.

12. Changes to These Terms

We may update these terms for future contracts and renewals. Changes affecting an existing agreement take effect only through the amendment process agreed by the parties or as otherwise permitted by that agreement and applicable law.